JetBlue still promoting unfulfilled promise
—Posted by Catharine P. Taylor |
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February 16, 2007 | Permalink |
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JetBlue is getting hammered by this. So lost whatever aura they had. Press is all over them. They weren't the only airline who did this that day, but they're taking ALL the heat.
Posted by: tangerine Toad | Feb 17, 2007 1:14:03 AM
It did not help that the CEO's chief on-air message was that they were going to work hard to make sure it doesn't happen again. The victims could care less about that -- it'll never happen to them again on Jet Blue because they are all now former customers. From his cozy office he missed the whole point. Who does PR and image management for these people? Couldn't they have cleaned him up and put him in the terminal with customers (and bodyguards) or something to show real compassion? Another clueless CEO.
Posted by: Mitchell York | Feb 18, 2007 8:56:50 AM
And it's only getting worse.
Passengers are in open rebellion-- days after the initial screw-up-- to the point where they're cancelling flights for safety reasons and calling security to protect gate agents.
I'd be surprised if they are still in business 6 months from now.
Check out NY Times article on it, from today (Sun, 2-18-07) paper: http://www.nytimes.com/2007/02/18/business/18jetblue.html
Posted by: Tangerine Toad | Feb 18, 2007 2:22:13 PM
Leaving passengers 10 hours on a plane in the runway is beyond the pale. I hope they get sued, those bastards have to learn to treat their clients better!
Posted by: Bobby | Feb 19, 2007 10:16:16 AM
I'd probably have run amok and got myself arrested after hour #3. (Hour #2 if I'd had a middle seat.) Those poor people should be compensated Big Time.
Posted by: rushing | Feb 19, 2007 3:10:16 PM
Oh give Jet Blue a break! They did what they felt was safe to do. Stop complaining and use your energies on things that matter!
People like you have nothing better to do then to tear down these poor guys.
I love Jet Blue!
Posted by: Patricia Zglinski | Feb 20, 2007 11:38:32 PM
David Neeleman is in no way "another clueless CEO."
A clueless CEO couldn't have built an airline like JetBlue.
Their one mistake, and they're paying for it, is that they really thought they'd be able to get those planes on their way. The older airlines just started cancelling flights right from the get-go.
Having logged a lot of time recently on United, American, and JetBlue, I'd still fly JetBlue.
Posted by: JD Clawson | Feb 21, 2007 12:03:59 PM
David Neeleman is in no way "another clueless CEO."
A clueless CEO couldn't have built an airline like JetBlue.
Their one mistake, and they're paying for it, is that they really thought they'd be able to get those planes on their way. The older airlines just started cancelling flights right from the get-go.
Having logged a lot of time recently on United, American, and JetBlue, I'd still fly JetBlue.
Posted by: JD Clawson | Feb 21, 2007 12:04:21 PM
"Oh give Jet Blue a break!"
---Where YOU stuck 10 hours in a goddamm plane?
"They did what they felt was safe to do."
---Excuse me, but SAFE would have been to cancel the flight and not torture people waiting for the weather to get better. Safe isn't torturing people in a plane with no air conditioning, clogged toilets and uncomfortable chairs.
"Stop complaining and use your energies on things that matter!"
---We are, some of us have already signed petitions agains't Jet Blue. There's gonna be a consumers revolt. We deserve better treatment.
"People like you have nothing better to do then to tear down these poor guys."
---And whenever those fuckers get in trouble, it's we the taxpayers that bail them up. I'm sick of airlines and their crappy service.
What Jet Blue did is beyond the pale. The longest I've ever been stuck on a tarmac is 45 minutes, and it was BAD. I cannot imagine 3 hours, much less 10.
Stop being such a corporate lover. Passengers pay for a ticket, Jet Blue isn't a charity. They could have opened the doors, and let people out. What they did was a de-facto kidnapping.
Posted by: Bobby | Feb 22, 2007 5:29:00 PM
Yeah, okay, they could have opened the doors and let people spill out onto the dark, icy runways. That'd be very, very safe.
I don't think you have to be "a corporate lover" to take a more responsible viewpoint than "I'm sick of airlines and their crappy service."
Posted by: Joe Smith | Feb 23, 2007 12:02:54 PM
"they could have opened the doors and let people spill out onto the dark, icy runways."
---Big freaking deal! I've lived in Detroit, don't lecture me about icy anything. All they needed was one airport dude with a flashlight, pointing to the terminal. We're talking about HUMANS here, not stupid animals, we don't need to be herded like cattle and kept inside for our own protection.
I'm sick of people making excuses for Jet Blue. They've fucked up! If you go on a client presentation and call your client an asshole, do you not get fired? Yes, you do. So why expect less from Jet Blue?
The airlines have gotten worse and worse since deregulation. It's time for the government to step up and regulate the fuckers.
Posted by: Bobby | Feb 23, 2007 2:04:37 PM
"they could have opened the doors and let people spill out onto the dark, icy runways."
---Big freaking deal! I've lived in Detroit, don't lecture me about icy anything. All they needed was one airport dude with a flashlight, pointing to the terminal. We're talking about HUMANS here, not stupid animals, we don't need to be herded like cattle and kept inside for our own protection.
I'm sick of people making excuses for Jet Blue. They've fucked up! If you go on a client presentation and call your client an asshole, do you not get fired? Yes, you do. So why expect less from Jet Blue?
The airlines have gotten worse and worse since deregulation. It's time for the government to step up and regulate the fuckers.
Posted by: Bobby | Feb 23, 2007 2:06:38 PM
I still love Jetblue! People have to get over it. Why is everyone so focused on the negative?! Do we all not remember what Jetblue has done right all these years?! Yes, I still love Jetblue!!!
Posted by: Amishi | Feb 28, 2007 11:12:49 PM
jet blue is byu far the best service, and safest airline , domestic airline, in the sky..look at the safety comparison records genius
Posted by: edemund mcgrath | Nov 18, 2008 2:40:26 AM
